Privacy Policy

This privacy policy describes how Tech & Gadgets Experts collects, uses, and protects your personal information when you use our online platform and the services provided through it. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect various types of personal information when you interact with our site or services. This may include information you provide directly to us, such as:

• Contact details (e.g., your name, postal address) when you create an account, make a purchase, request support, or use our repair services.
• Payment information (processed securely by third-party payment processors) when you make purchases.
• Information you provide when you communicate with us, such as through contact forms or support requests.
• Information about the devices or products you purchase or submit for repair.

We may also collect information automatically as you use our site, including:

• Usage data, such as browsing history, pages viewed, time spent on our site, and actions taken.
• Technical information, such as your IP address, browser type, operating system, device type, and unique device identifiers.
• Information collected through cookies and similar tracking technologies (please see the section on Cookies below).

How We Use Your Information

We use your personal information for various purposes, including:

• To provide and maintain our services, including processing orders, providing tech support, and facilitating device repair.
• To process transactions and manage your accounts.
• To communicate with you about your orders, services, or inquiries.
• To improve and optimize our site and services.
• To personalize your experience on our site.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

Under the GDPR, we process your personal data based on the following legal grounds:

• The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing orders, providing repair services).
• The processing is necessary for compliance with a legal obligation to which we are subject.
• The processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests (e.g., improving services, preventing fraud).
• We have obtained your consent to process your personal data for specific purposes (e.g., sending marketing communications, using certain types of cookies).

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With service providers who perform services on our behalf, such as payment processing, shipping, IT services, data analysis, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• With third parties involved in providing specific services you request, such as shipping carriers for deliveries or authorized repair partners for device services.
• In response to legal process, such as a court order, subpoena, or government request, or when required by law.
• To protect our rights, property, or safety, or the rights, property, or safety of others.
• With your consent or at your direction.
• In connection with a merger, acquisition, or sale of all or a portion of our assets, where your information may be transferred as part of the transaction.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Subject to applicable law, you have the following rights regarding your personal data:

• The right to access: You have the right to request access to the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure: You have the right to request that we delete your personal data in certain circumstances.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• The right to object to processing: You have the right to object to our processing of your personal data where the processing is based on legitimate interests or for direct marketing purposes.
• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
• The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect and store certain information. Cookies are small text files placed on your device. We use cookies to operate and improve our site, personalize your experience, analyze traffic, and for advertising purposes. You can control the use of cookies through your browser settings and other tools.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third parties.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will post the updated policy on this page. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by post at the following address:

Tech & Gadgets Experts
2-5-6 Sakae
Nagoya-shi, Aichi
460-0008
Japan